FAQ

Refunds

We realize that things come up and sometimes people need to cancel their trip.

If you cancel a trip, you will be responsible for the below amounts according to when you give us written confirmation of cancellation.

90 or more days before departure - Deposit is retained by RWT

59-30 days before departure - 50% of trip minus the deposit is refunded

30 days or less before departure - No refund given

We also do not give refunds if a traveler fails to join a tour, joins it after departure, or leaves it prior to its completion.

Payment Policy

There is a $200 deposit to reserve a spot (in some cases it's more and will be noted on the booking page). If you choose to pay in installments, the remainder is to be paid according to the following schedule:

Payment Plans will be provided after booking is confirmed

You will be sent automatic payment requests with a link to enter credit card/bank information. Installments should be paid within 3 days of payment request.

Keep in mind, sometimes prices go up as it gets closer to the departure date and paying a deposit does not guarantee a specific price. To lock in your trip price, you can pay the full amount when you book.

Booking

Once you fill out the booking form and submit, you will receive a confirmation within 24 hours with a payment link for your deposit.
Once you have paid your deposit, you have the green light to start looking for flights
6-4 weeks before the trip, we will send you a detailed trip guide with accommodation information, a suggested packing list, and some other useful tips.
A week before the trip, we will send out a roster of everyone you will be traveling with

Flights

Our trips do not include flights. We let everyone book their own flights because it allows you the freedom to choose an itinerary that works best for you.

Required

You must have a passport to join any of our international trips. Also, your passport MUST be valid for six months after your trip date.

For certain destinations, additional documentation or permissions are required. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

Optional

Everyone on the trip is highly encouraged to purchase trip insurance. It shouldn't be more than $100 and it's actually a really good thing to have. Depending on the company you use, it covers everything from emergency medical care and trip cancellation to baggage loss or delay (i.e. if your bag gets lost and you don't get it for 3 days, trip insurance will reimburse you for new clothes, toiletries, etc.)

We recommend purchasing your trip insurance as soon as you book your flights.